Managing for results


Challenged by managing different generations, thinking styles, cultures and backgrounds?  Many managers are.  Successful managers get the fundamentals right.  Our workshop boosts your capability to set expectations, support your people, communicate clearly, recognise when people do well and give clear feedback when they don’t.


Managing for results (1-day)

In a sentence

To support you in achieving ever improving performance from your people.

What recent participants say

“Engaging, relevant, inspiring and fun.”
Senior manager, Manufacturing

“Facilitator’s training style is always positive, varied and interactive with plenty of constructive feedback.”
Manager, Manufacturing

Measurable objectives

By the end of the workshop you will be able to:

  1. Behave assertively in line with Ken and Kate Back’s definition
  2. Correctly state the elements of SMARTS objectives
  3. Produce robust performance objectives for a realistic situation
  4. Describe at least six hallmarks of effective feedback
  5. Deliver performance verbal feedback to a team member in line with good practice
  6. State at least two practical activities to successfully manage each of the following performance levels: high, competent and poor
  7. Manage a team member performance issue in line with good practice
  8. Commit to an action plan that gets the results you want.


  • Personal goal setting.
  • Build assertiveness skill.
  • Understand objectives and standards.
  • Use an objective setting template.
  • Practise the skill of feedback.
  • Prepare for a real situation back at work
  • Action planning.

To help apply it straight away

  • Your participant activity pack.
  • Your unique ROBERTSON action planner
  • Prompt card reminder of key points.

Workplace action options

To supercharge and get even quicker results you can add one or more of these options.

  • Fortnightly email to help keep the training in mind.
  • Coaching call from one of our qualified coaches.
  • Follow up session to assess progress and results.

200% guarantee

If you do not meet the training objectives after completing the required activities, we will give you twice your money back.  No question.